1. SHIPPING & DELIVERY POLICY
At Sek-sē, Inc., we provide Standard Mail delivery options which are available in your country. However, do note that we do not deliver to PO Boxes. On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 14 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are two options for delivery. The first one is Standard Mail deliveries and the second option is by pick up at our showroom located in Boston, MA.
Standard Courier - for a fee takes approximately 5 - 7 working days to reach you from the time we complete your order.
Showroom Pick Up – is available within the hours we are open by appointment only.
Once the order has been shipped, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders on the USPS website. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and your location. However, rest assured that your order is safely on its way and may track its status.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal.